faq

Frequently asked questions

How do you sell so cheap?


We're constantly sourcing products from around the world, looking for the best deals. This means, depending on the regions, our prices can fluctuate due to market conditions and licensing regulations from various pharmaceutical companies. In addition, we're also onto a good thing with our customers, we get lots of orders, further enabling us buying power with manufacturers and distributors. This means, we're able to pass discounts directly to you.




Are your products genuine?


Yes! all our products are genuine. We only sell 100% genuine flea, tick and worming products for your dogs and cats at great price. We contact directly with distributors that authorized by phamaceutical companies.




How long will my order take to arrive?


Most orders are shipped with 24-48 hours after completed payment process. Orders placed over the weekend are shipped on Monday or next business day. All order are shipped with tracking number. While most of our customers receive their order within 10 - 20 business days, occasinally an order can take a little longer as processing times by the postal servis or custom may effect delivery times. Once an order is shipped, we have no control over these delays. We therefore recommend that you allow delivery time of 10-14 days from the date you order is shipped. We also suggesst that you order 4-6 weeks before your pet requires treatment.





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